Shipping Policy
Pricing
Your shipping costs will be calculated at checkout based on your order total and preferred shipping method.
Usually the orders can be shipped out within 24 hours after getting the payment not including the weekends or holidays. Please plan in advanced accordingly.
| Country | ORDER VALUE (EUR) | SHIPPING CHARGE (EUR) | DELIVERY TIME |
| Europe & UK | Over €0 | FREE(Standard Shipping) |
3-7 Business Days |
| Over €150 | FREE (Express Shipping) | 3-5 Business Days | |
| €0.00-€149.99 | €5.99 (Express Shipping) | 3-5 Business Days | |
| €150.00 and up | FREE (Express Shipping) | 3-7 Business Days | |
| USA/CA | Over $0 | FREE(Standard Shipping) | 3-7 Business Days |
| Over $150 | FREE (Express Shipping) | 3-5 Business Days | |
| $150.00 and up | €5.99 (Express Shipping) | 3-5 Business Days | |
| Other Country | €50 | €20(Standard Shipping. Duty included) | 3-7 Business Days |
| €249.99 and up | FREE (Express Shipping. Duty included) | 15 Business Days |
Packing
We generally pack your orders within one business day for express and priority shipping options, and 2-4 business days for standard shipping orders.
Business days are Mondays to Fridays and they do not include federally recognized holidays in US or weekends.
Delivery Time
Standard delivery time is between 3-5 working days, Monday through Friday 10.am to 4.pm Eastern Standard Time. We do not process on the Sunday or holidays.
All orders can be chose to be shipped out according to fast and safe rule. So as for the different country, there are different warehouse and shipping way to delivery the hair.
Total Delivery Time = Processing Time (within 24 hours) + Shipping Time. The processing time varies based on the items you buy.
Logistic
1.Europe & UK: Usually the orders will be shipped from our warehouses in Amazon by Amazon Logistic, It takes 3-5 working days, free shipping.
2. United States/Canada/Australia: usually the orders will be shipped from our warehouses in Amazon by Amazon Logistic, It takes 3-5 working days, free shipping.
3. If our Amazon warehouse are out of stock, we will ship out from our China warehouse, it usually takes 10-15 working days, free shipping.
We offer different international shipping methods . You can choose your preferred method on the checkout page.
Shipping
Shipping costs are non-refundable once we pack and ship your order. We urge customers to double-check their shipping information to ensure successful deliveries. We recommend shipping to a permanent address and we will not be responsible for failed deliveries due to incorrect addresses provided at checkout.
Once your order has been shipped out, it is in the hands of the carrier and we recommend that you track your shipment with their online tracking tool. If an issue arise with your package delivery, we are always happy to help, but we highly recommend that you contact the post carrier for detailed information regarding your package.
Please note that we will not be responsible for any errors made by the post carrier and you must file a case through them for resolution. We are also not responsible for any custom-imposed charges, so please check your package status frequently to see if any duties are to be paid.
For orders that are returned to us due to failed delivery, wrong addresses, unpaid-duties, or other reasons, we will notify you and re-ship the order out to you with an additional shipping fee or if you wish to have the order cancelled instead, we will charge a cancellation fee of €5.99.
Cancellation
You may cancel your order for a refund within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed. Once the order has been packed, we will charge a cancellation fee of $10 and refund you in your original form of payment.
We cannot cancel, edit, or make any changes to orders that have been shipped.
Tax And Import Duty
Sales tax is included in the price stated on our website. We cover any customs and import duties on orders up to €2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding €800 may be subject to customs clearance which may cause a delay in shipping.
Order from Brazil needs to in charge the tax and import duty by customers.
*Please contact us:dersumamassager@gmail.com.if you plan on making an order exceeding €2,500.
Contact Us
Call & Text Us: +86 18928646544
Email: dersumamassager@gmail.com
Address: No. 1, Lane 4, Jinxiang Street, Fushan Village, Liaobu Town, Dongguan City, China
Our Pre-sale Phone Line is available in English for all our customers.
Working Time:（Mon. - Sun. from 7:00 AM to 10:00 PM EST）
If you have any questions, please contact us at dersumamassager@gmail.com for assistance.